Frequently Asked Questions

Everything you need to know about your JOGA gear and orders.

How long does shipping take for JOGA equipment?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for worn athletic apparel?

We offer a 30-day return policy. Items must be in original condition with tags attached. For hygiene reasons, base layers and socks must be unworn and in their original sealed packaging.

Are JOGA products covered by a warranty?

Yes, all JOGA hardware and equipment come with a 1-year limited warranty against manufacturing defects. This does not cover standard wear and tear from intense athletic use.

How do I determine the right size for my sports gear?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our charts, as athletic fits can vary between compression and relaxed styles.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your shipment's progress.